Covid-19 Policies & News

During this recovery period we are constantly striving to provide a safe and welcoming environment for both our visitors and our employees, and now, more than ever, we use safety and hygienic measures to guarantee the well-being of our guests.

From the very first day, the Greek National Tourism Organization (GNTO) provides information on the measures taken for the coronavirus outbreak by the Greek Government. For info related to tourism, our visitors and the situation in our country you can visit the special section in www.visitgreece.gr.

What we do in our suites in order to keep them clean and safe

All our suites provide a certificate that they have been disinfected
All of our properties provide santitizer gels, and disposable paper towels
Before your arrival, we make sure that all windows and doors stay open in order for fresh air to ventilate the property

What you must do during your holiday to stay safe

Wash your hands with soap and water regularly, and using hand sanitizer.
Cover your nose and mouth with a tissue when sneezing.
Avoid contact with people who are unwell.
Avoid touching your face, nose, and mouth when your hands are not clean.
Minimize physical contacts such as handshakes and hugs.
Open windows to allow air circulation.
Disinfect frequently used items such as cellphones and laptops.

Protocol for Arrivals in and Departures from Greece

Beginning July 1, 2020, the Greek government has determined how the country will welcome travelers, carry out the necessary diagnostic screening and keep everyone safe throughout the season.

The Passenger Locator Form (PLF) is a key element in the planning. All travelers must complete their PLF until the day before entering the country, providing detailed information on their point of departure, the duration of previous stays in other countries, and the address of their stay while in Greece. In case of multiple stays, they are required to provide the address for the first 24 hours at least. One PLF should be submitted per family.

Travelers will receive a confirmation email upon submission of the PLF.

Travelers will receive the PLF with their unique Quick Response (QR) code on the day of their scheduled arrival in Greece (at midnight) and will be notified via email (the QR code will be provided in a link in the confirmation email).

Travelers boarding or embarking on the previous day of the arrival will be allowed to do so upon showing the confirmation email, since they will receive their QR code during their flight or voyage.

The PLF can also be found on the Visit Greece app and at https://travel.gov.gr

It is strongly recommended that all visitors download the Visit Greece app (GDPR compliant) for free, prior to their arrival in Greece.

International Flights

According to the new regulations as of Tuesday, November 10th all passengers, incoming and also, as decided by the authorities, the outgoing ones, must have completed the PLF (Passenger Locator Form), not later than the previous day of their flight. In addition, as of Wednesday, November 11th all passengers entering Greece are required to hold a negative molecular control (PCR) COVID-19 test result, which must have been carried out up to 72 hours before their arrival in Greece.

Coronavirus Covid-19 Exceptional Cancelation policy

To be eligible for the ‘Covid19 Exceptional Policy’ guests will be asked to provide proof of their inability to travel. The following are examples:

Flight cancellation notification (cancellation email)
Government travel restrictions or mandated quarantine (web page)
Doctor’s note
Covid-19 test results that might have been made before traveling to Athens

Case 1 – Outside the property’s cancellation policy

In case that the guest cancels their booking outside the cancellation window of the property that have booked, FULL REFUND will be made, of the deposit already paid to Monk suites.

Case 2 – Inside the property’s cancellation policy with deposit or full amount paid

In case of COVID -19 outburst and lock down in either of two countries (country of your origin and Greece), the guest will NOT in any case LOSE the money already paid to us and will be able to choose one of the following 2 options:

Rebook the same property for up to 1 year ahead. In case of re-scheduling the booking for another date within one year ahead, the payments will be transferred automatically for the new dates, without any amendment fee.
Get a FULL REFUND on the money already paid to us (Valid for new bookings made from 01/03/2021 and onward.

We remain at your disposal for any further questions you may have.

Stay safe!